1. Acceptance of These Terms

By accessing or using this website, booking a consultation, submitting a form, making a payment, or communicating with Matrutva Fertility & IVF through this website, WhatsApp, phone, email, or any linked platform, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the website or submit your details.

We may update these Terms from time to time. Updated Terms will be posted on this page, and continued use of the website after changes are posted means you accept the revised Terms.

2. Eligibility

You confirm that you are legally capable of entering into a binding agreement and that the information you provide is true, accurate, and submitted voluntarily. If you submit details on behalf of another person, you confirm that you have their consent.

3. Services and Website Purpose

This website provides general information about fertility, IVF, IUI, PCOS, recurrent miscarriage support, male factor infertility, consultation options, and services offered by Matrutva Fertility & IVF. Website content is for awareness and appointment support only. It is not a substitute for direct medical consultation, diagnosis, treatment, or emergency care.

4. Appointments, Consultation and Payments

When you submit an appointment request, our team may contact you to confirm timing, availability, consultation mode, fee, and required documents. Consultation timing may be changed based on doctor availability or clinic schedule.

Any payment made for consultation or service is subject to the payment, refund, and cancellation terms communicated on this website, payment page, or directly by our team.

5. Definitions

• Website / Platform: This website and any linked page where Matrutva Fertility & IVF offers information, consultation booking, or payment support.
• User / You: Any person accessing the website, submitting information, contacting us, or booking a consultation.
• Transaction: Any consultation booking, payment, service request, or appointment-related action initiated through the website or linked payment platform.
• Payment Instrument: Credit card, debit card, UPI, net banking, wallet, bank transfer, or any accepted payment method.

6. Information You Provide

You agree to provide correct and updated information, including name, phone number, concern, preferred date/time, medical history shared voluntarily, and payment-related information if applicable. Incorrect information may delay consultation or service delivery.

7. Your Responsibilities

• Use the website only for lawful purposes.
• Do not submit false, misleading, abusive, or unauthorized information.
• Do not misuse contact forms, WhatsApp, phone support, or payment links.
• Do not attempt to disrupt, copy, scrape, reverse engineer, or misuse the website.
• Do not upload or transmit viruses, spam, harmful code, or offensive content.

8. Prohibited Actions

You agree not to use the website for unauthorized data collection, impersonation, harassment, fraud, automated scraping, security bypass, spam, misleading reviews, false complaints, or any activity that may harm Matrutva Fertility & IVF, its staff, patients, users, or technical systems.

9. Reviews, Testimonials and Feedback

If you submit a review, testimonial, photo, video, message, or feedback, it must be honest, based on your own experience, and not misleading, abusive, discriminatory, defamatory, or unlawful. We may accept, reject, edit, or remove any review or testimonial at our discretion.

By voluntarily providing review or testimonial content, you grant us permission to use it for website, educational, trust-building, and marketing communication, subject to your consent and applicable law.

10. Third-Party Links and Payment Platforms

The website may contain links to WhatsApp, payment gateways, maps, forms, email services, or other third-party tools. These third-party platforms are governed by their own terms and policies. We are not responsible for technical errors, downtime, or actions of third-party platforms.

11. Limitation of Liability

While we aim to keep website information accurate and helpful, we do not guarantee that the website will always be error-free, uninterrupted, secure, or fully updated. To the maximum extent permitted by law, Matrutva Fertility & IVF shall not be liable for indirect, incidental, consequential, or technical losses arising from website use, third-party services, payment errors, delayed response, or reliance on general website content.

12. Indemnity

You agree to indemnify and hold harmless Matrutva Fertility & IVF, its doctors, staff, affiliates, and service providers from any claims, damages, losses, liabilities, or expenses arising from your misuse of the website, violation of these Terms, false information, unlawful conduct, or breach of third-party rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising from website use, appointment booking, payment, or these Terms shall first be attempted to be resolved amicably by contacting us. If unresolved, the matter shall be subject to the jurisdiction of competent courts in India, unless otherwise required by applicable law.

14. Disclaimer

Website information is provided for general awareness. It does not create a doctor-patient relationship until a consultation is confirmed and conducted. Treatment decisions must be made after direct consultation and clinical evaluation by a qualified medical professional.