1. Scope of This Policy

This Refund and Cancellation Policy explains how refund requests are handled for consultation bookings, appointment payments, and service-related payments made to Matrutva Fertility & IVF through this website, payment link, or any approved payment method.

2. Consultation Booking Fee

Consultation fee is charged for booking doctor consultation time, clinic coordination, and appointment handling. Once a consultation has been completed, the consultation fee is generally non-refundable.

3. Cancellation Before Consultation

If you wish to cancel or reschedule a consultation, please contact us as early as possible by phone, WhatsApp, or email. Cancellation or rescheduling requests will be reviewed based on appointment timing, doctor availability, and whether the consultation slot has already been used or confirmed.

4. Refund Eligibility

A refund may be considered in the following cases:

• Duplicate payment has been made for the same consultation.
• Payment was deducted but appointment could not be confirmed due to technical or scheduling reasons from our side.
• The paid service could not be provided by Matrutva Fertility & IVF.
• Any other case that we approve after reviewing the details and supporting proof.

5. Non-Refundable Cases

Refunds may not be available in the following situations:

• The consultation has already been completed.
• The patient did not attend the scheduled consultation without prior intimation.
• Incorrect details were provided by the user and the team could not connect despite reasonable attempts.
• The refund request is made without a valid reason or supporting information.
• The service was delivered as described at the time of booking.

6. Refund Request Timeline

Refund requests should be submitted within 3 days from the date of transaction or appointment booking. Requests received after this period may be reviewed at our sole discretion.

7. How to Request a Refund

To request a refund, contact us with the following details:

• Patient / booking name
• Registered phone number
• Payment date and amount
• Transaction ID or screenshot of payment
• Clear reason for refund request

You can send these details to wecare@matrutvafertility.com or WhatsApp us at +91 9198343331.

8. Refund Approval and Processing

All refund requests are reviewed by our team. We may ask for additional details before approving or rejecting a refund request. If approved, the refund will be processed to the original payment method where possible, or through another mutually agreed method.

Refund processing timelines may vary depending on the bank, payment gateway, UPI provider, or payment service used for the transaction.

9. Payment Gateway Charges

Payment gateway, bank, or transaction charges, if any, may be deducted from the refundable amount where applicable and permitted by law or payment provider terms.

10. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Updated terms will be posted on this page.